In the early 1950s, the dairy trade in Anand ran on a simple, comfortable theory: farmers produced too little milk, and what little they produced spoiled before reaching the cities. Contractors controlled the routes, fixed the prices, and nobody questioned…
Transformation should build capability, not dependency. Organizations don't have performance problems, they have foundation problems. Revenue plateaus. Margins shrink. Execution turns inconsistent. Most businesses treat these as separate fires. They're not.
We have built frameworks, coined phrases, appointed consultants. But the truth we keep sidestepping is this: organizations are not broken when they reject change. They are succeeding, exactly as designed, at preserving the current state.